Privacy Policy

We are committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you interact with us. We believe that earning and maintaining your trust is essential to everything we do.

We only collect the personal information necessary to provide our products and services, to support and improve your experience, and to meet our legal and regulatory obligations. We never sell your personal information to third parties. Whenever possible, we anonymize or delete data once it is no longer needed. We are guided by the principle that your information belongs to you, and we are committed to using it solely to serve and benefit you.

We may collect personal information such as:

• Account information: details we use to identify you and communicate with you, such as your name, email, brokerage, contact numbers, secure payment details, and basic technical data such as IP address.
• Listing content: the materials you upload or import to build a listing, including data sheets, photos, floor plans, and the listing details and descriptions you create or verify.
• Buyer tour activity: when a buyer browses a tour you have published, we collect activity needed to give you engagement insights, such as which rooms were explored, the questions asked of the concierge, and homes a buyer chooses to save.
• Information you provide voluntarily: anything you share when you fill out forms, respond to a request, contact support, or communicate with us by email.
• Technical and diagnostic data: to keep the Services reliable, we automatically collect diagnostic information when an error or unexpected behaviour occurs. This includes error messages and codes, a short trail of the recent actions that led up to an error, and basic details about your device and browser such as browser type and version, operating system, and screen size. We use this only to diagnose and fix problems and to improve stability. We do not use it for advertising, we do not sell it, and we retain it only as described in “How We Store Your Information” below.

We collect information through:

• Forms and account setup: when you sign up, configure a listing, or subscribe, we gather the details you provide.
• Orders and payments: when you start a paid subscription, we collect the information needed to process and manage billing.
• Email and support: when you contact us, we collect your email and anything you include so we can respond and follow up.
• Cookies and similar technologies: to understand how you use the Services, remember your preferences, and improve performance.
• Concierge interactions: when a buyer talks to the concierge on one of your tours, we process the conversation to answer accurately and to give you engagement insights. Where possible we remove or anonymize personal information before using this data for analysis or quality improvement.

We use your information to:

• Provide and deliver the Services, including building listings and powering the concierge on your tours.
• Process payments, issue invoices, and manage billing for your subscription.
• Communicate with you about your account, your listings, and your inquiries.
• Send you product updates or materials you have opted in to receive.
• Improve the Services, troubleshoot issues, and develop new features.
• Comply with legal and regulatory requirements.

We do not sell your information to third parties, and we do not profit from your data.

We may share your information with:

• Service providers who help us operate: trusted partners that help us process payments, host the platform, deliver email, or provide support. They are only authorized to use your information as necessary to perform services on our behalf.
• Law enforcement or regulators when required by law: for example, to comply with a court order or legal process, or to protect the rights, property, or safety of our company, our customers, or others.
• Other parties with your consent or at your direction.

We do not sell your personal information to third parties under any circumstances. Listing content you publish is, by design, visible to the buyers you share a tour with.

We take reasonable steps to keep the platform secure and to limit access to the information you entrust to us. No method of transmitting or storing data over the internet can be guaranteed to be completely secure, so we cannot promise absolute security.

We keep personal information only as long as we need it for the purposes described in this Policy or to meet our legal obligations, and then we delete or anonymize it. Technical and diagnostic data (such as error events and the browser details captured with them) is retained only as long as needed to investigate and resolve issues, and in any case is deleted or anonymized within 12 months. It is stored by the infrastructure and hosting providers described in “Disclosure of Information” and is never sold or shared for any other purpose. You can ask us to delete this information at any time using the contact details below.

You can ask us to access, correct, or delete the personal information we hold about you, or withdraw your consent to our use of it, by contacting us using the details below. We may need to verify your identity before acting on your request, and we will not deny you services solely because you exercised one of these choices.

We use cookies and similar technologies to keep you signed in, understand how the Services are used, remember your preferences, and improve performance. You can control cookies through your browser settings; disabling some cookies may affect how the Services work.

We may update this Privacy Policy from time to time. The latest version will always be posted here, with the effective date noted at the top.

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

SolBirds Inc. (Vireo)
Email: chirp@heyvireo.com